open workstation integration

How does AWS generate an open workstation integrated into Entra ID?

1. Add your WorkSpaces to Azure AD using Azure Active Directory Domain Services.

Managed directory services are becoming more common as enterprises migrate to the cloud. Administrators value the sophisticated controls that come without the administration burden of an on-premises system. Administrators must discover ways to connect their desktop fleets to cloud-based directories for these transitions to be effective. Customers can use Azure AD with Amazon WorkSpaces and AWS Managed Microsoft AD, which supports Amazon WorkSpaces natively.

WorkSpaces interface with AWS Directory Service to allow administrators to use the directory that best meets their needs. Simple Active Directory is designed for administrators who only need desktops and do not wish to maintain a domain. Administrators can also utilize AWS Managed Microsoft AD if they want the benefits of Active Directory and high availability in a fully managed solution. Finally, Active Directory Connector is available for administrators who wish to use their existing Active Directory Forest for their Workspace.

2. What is Service Delivery Automation?

Service Delivery Automation (SDA) is a process automation that handles customer-facing processes such as raising and tracking tickets, answering questions, resolving requests, etc.

Finally, SDA is utilizing artificial intelligence technologies to automate manual human tasks. Several firm functions must be coordinated to achieve the desired objectives. Several customer-facing divisions handle these business functions. As a result, a data flow enhances comprehension of the client's journey.

Routine Tasks Magically Disappear with Service Delivery Automation

Any change in a company's operating procedures is frightening. One of the most critical elements is migrating data and assisting users in adopting the changes. As a result, it is essential to comprehend the benefits and reasons for service delivery automation. The following are five advantages of SDA and why it is worthwhile to pursue.

1. Customer Experience

The fundamental advantage of SDA is a positive client experience. Any obstacles clients encounter when obtaining services are unacceptable and result in a decrease in income and brand value. Every customer journey should leave them completely satisfied and joyful. Service Provision Automation provides an unrivaled experience that is consistent every time. Automation streamlines the process and reduces friction.

2. Self Service

Customers may have a variety of questions and concerns. Some are complex, while others are little and not as essential. Furthermore, many customers want to resolve difficulties without speaking with a representative. An automated service desk enables the organization to manage these issues efficiently. Low-level tickets, for example, are always routed to self-service to avoid wasting an expert's time, which may be spent on more essential duties. Several comparable issues are also grouped and tagged as a single issue.

3. System Integration

Every automation initiative or digital transformation project must include system integration. Various business activities, not simply IT operations, are linked to enable data flow automation. It leads to extracting insights and a clearer understanding of the complete client experience and market. Communication between departments is improved, and a data lake is used to streamline information.

4. Zero Error

Errors might occur when a significant volume of service delivery or client requests are handled manually. One of the advantages of automation is eliminating errors in manual processes. These errors might become challenging to resolve and mitigate over time. Service Delivery Automation ensures that no errors occur during any delivery-related tasks.

5. Savings & ROI

Ultimately, it all comes down to the costs of your current system and the ROI generated by service delivery automation. Customer Lifetime Value increases directly as CX improves. Error reduction helps to reduce income leakage. Ultimately, Service Delivery Automation is a worthwhile investment that will pay off in the long run.

Benefits of migrating to the Cloud with Open Vista.

Cloud-managed services, including migration and maintenance, allow you to maximize productivity and efficiency. Migrate your existing systems to the cloud to be ahead of the competition.

Enhanced Security: Even when connected to the public internet, cloud workstations encrypt communications to and from the cloud infrastructure using virtual private networks (VPNs). This offers a personal and secure connection, shielding critical data from threats and unauthorized access.
Guaranteed Uptime: Cloud workstation providers are exclusively responsible for assuring 99.95% uptime, and they use a variety of disaster recovery and redundancy options.
Centralized IT: All virtual workstation components, from programs to data to virtual infrastructure, are cloud-hosted and managed centrally by IT operations, allowing for more control and policy enforcement.
Anywhere, any device: Resources can be accessed from any location using a laptop, tablet, smartphone, or lightweight Raspberry Pi device.
Simple Onboarding: The processes of bringing in new workers or contractors can be automated, enabling access to resources without hardware maintenance.
Technology Stack

Our proficiency extends across a diverse technology stack, including:

Cloud Services: AWS Workspace, Azure, Google Workspace

Endpoint Management: Microsoft Intune

Security Solutions: Microsoft Defender, Wazuh

Operating System: Ubuntu

1. Open Workstation consultation

We evaluate your current IT infrastructure and business processes, examine your cloud adoption requirements, and create a feasibility study and business case. Open Vista cloud architects will recommend the best cloud provider and deployment option. They will advise you on a practical cloud strategy geared to your needs. Our experts will help you in selecting the best IaaS, PaaS, or SaaS services to meet your company objectives. We also develop a risk reduction strategy and a security strategy.

2. Open Workstation Development

We design, construct, test, deploy, and support apps and data warehouses tailored to the cloud's unique capabilities and limits. Our team can handle back-end development, front-end development, software integrations, and CI/CD pipeline design. We also have compliance experts on staff (for example, FDA, HIPAA, and PCI DSS).

1. Open Workstation migration
We upgrade your application or data storage and carry out their fast, smooth, and reliable transfers without disrupting your business. Our quality assurance engineers develop the test strategy and conduct manual and automated testing. Our experts can also integrate your cloud and on-premises infrastructures, create CI/CD, boost security, and more if necessary.

Luz Sabogal • Operation Director of La Croix blue

2. Open Workstation deployment
Our Cloud solutions consulting professionals assist you in embarking on a transformative journey by eliminating any inefficiencies. We deploy cloud solutions that correspond with your business goals and enable seamless cloud operations, from reliability to security to performance.

Chadi Habib• CTO of Desjardins

3. Open Workstation support
We will track and optimize cloud resource usage and spending, expand your cloud services portfolio, execute compliance checks, and give employee training to ensure your cloud operations are quick, secure, and in sync with your business processes.

Hanane Bentaleb • CEO of DSArc

We at Open Vista recognize the vital significance that Open Workstations play in today's corporate ecosystem. Our products are intended to boost productivity, improve workflows, and strengthen the security of your digital office. Partner with Open Vista to get a dependable, secure, and scalable Open Workstation environment that will allow your company to prosper in the digital age.