Cloud Workstation Integration

1. Customer Experience

The fundamental benefit of SDA is a positive customer experience. Any obstacle customers encounter when obtaining services is unacceptable and leads to lower revenue and brand value. Automating service delivery provides an unparalleled, consistent experience every time by streamlining the process and reducing friction.

2. Self-Service

Many customers want to resolve their issues without speaking to a representative. An automated support service handles these issues efficiently: lower-tier tickets are always routed to self-service so as not to waste an expert's time, and several comparable issues are grouped and labeled as a single issue.

3. System Integration

Any automation initiative or digital transformation project must include system integration. Various business activities are connected to enable the automation of data flows, extract insights, and better understand the overall customer experience and the market. Communication between departments improves, and a data lake is used to streamline information.

4. Zero Errors

Errors can occur when a large volume of service deliveries or customer requests is processed manually. One of the benefits of automation is the elimination of errors in manual processes, which can become difficult to resolve and mitigate over time. Automating service delivery ensures that no errors occur during delivery-related tasks.

5. Savings & ROI

Ultimately, it all comes down to the costs of your current system and the ROI generated by automating service delivery. Customer lifetime value increases directly as the customer experience improves, and reducing errors helps limit revenue leakage. Automating service delivery is a cost-effective investment that will pay off in the long term.

Enhanced security

Even when connected to the public internet, cloud workstations encrypt communications to and from the cloud infrastructure using virtual private networks (VPNs), protecting critical data against threats and unauthorized access.

Guaranteed Availability

Cloud workstation providers are solely responsible for guaranteeing 99.95% availability, with various disaster recovery and redundancy options.

Centralized IT

All components of the virtual workstation, from applications to data and the virtual infrastructure, are hosted in the cloud and managed centrally by IT operations, enabling better control and policy enforcement.

Anywhere, on Any Device

Resources are accessible from anywhere using a laptop, tablet, smartphone, or lightweight Raspberry Pi device.

Simplified Onboarding

Onboarding processes for new employees or contractors can be automated, providing access to resources without hardware maintenance.

Cloud Services

AWS Workspace, Azure, Google Workspace.

Device Management

Microsoft Intune.

Security Solutions

Microsoft Defender, Wazuh.

Operating System

Ubuntu.

We assess your current IT infrastructure and business processes, review your cloud adoption needs, and create a feasibility study and business case. Open Vista's cloud architects recommend the best cloud provider and deployment option, advise on a practical cloud strategy, help select the best IaaS, PaaS, or SaaS services, and develop a risk mitigation and security strategy.

We design, build, test, deploy, and maintain applications and data warehouses tailored to the unique capabilities and limits of the cloud: back-end and front-end development, software integrations, and CI/CD pipeline design, with compliance experts (FDA, HIPAA, PCI DSS).

We upgrade your application or data storage and carry out fast, smooth, and reliable transfers without disrupting your business. Our quality engineers develop the test strategy and perform manual and automated testing, and our experts can integrate your cloud and on-premises infrastructures, build CI/CD pipelines, and strengthen security.

Our cloud solution consultants help you embark on a transformative journey by eliminating all inefficiencies. We deploy cloud solutions that match your business objectives and enable smooth cloud operations, from reliability to security and performance.

We monitor and optimize cloud resource usage and spend, expand your cloud service portfolio, conduct compliance audits, and train your employees to ensure your cloud operations are fast, secure, and aligned with your business processes.

“Open Vista is an excellent project management company that provides consistent follow-up and ensures delivery deadlines are met.”

“Ahmed's leadership has been a valuable asset to our Quebec branch and to the entire team.”

“I had the pleasure of working with Ahmed Draidi on several projects, including the data architecture of a major project at Desjardins.”