Introduction:
Small businesses need help to improve their operations and use technology to stay competitive in the volatile energy and utilities sector. This case study looks at how a small business in the energy and utilities sector worked effectively with Google Cloud to overcome barriers. Google Cloud is streamlining processes and delivering significant operational improvements.
Challenges:
A number of challenges motivated the organisation's decision to partner with Google Cloud:
Data-driven decision-making: The requirement to improve decision-making processes through greater use of data.
Customer connectivity: Improving customer relationships is essential to increasing engagement.
Availability and uptime: The requirement to improve the availability and uptime of systems for smooth operation.
Security: It is essential to strengthen security procedures to protect sensitive information.
Efficiency of IT activities: The requirement to improve the efficiency of core IT activities.
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Use cases:
Several Google Cloud products and features were useful to the company, including:
Secure collaboration: Using the ability of teams to connect, develop and collaborate securely.
Improved security and reliability: Using features that will improve overall security and technical reliability.
Consumer ecosystem integration: Leveraging Google's massive ecosystem, which includes devices and services such as Android, Maps, Gmail, Meet, Assistant and YouTube.
Results:
In the space of 12 months, the company has reaped tangible benefits from its investment in Google Cloud, including
Improved decision-making through data-driven insights.
Improved customer interactions, leading to better engagement.
Increased system availability and uptime for continuous operations.
Enhanced security procedures to ensure sensitive information is protected.
More streamlined and efficient core IT processes.